Molex successfully uses wireless communication integration: Productivity of outside sales employees improves
Uwe Neumüller, Manager for IT-Services at Molex Germany
In order to improve the productivity of its outside sales employees, the electronics corporation Molex installed a solution for integrating mobile phones into the PBX. The solution, Avaya Mobility Manager (an OEM product from Speech Design), provides for better reachability of its mobile employees and lowers the communications costs. At the same time, a comprehensive one-number concept was implemented.
The electronics corporation Molex has about 150 mobile field employees. The company develops, manufactures and markets a wide range of electrical and electronic products for the most stringent requirements in tough, heavy-duty industrial environments. Due to the intensive customer relationships, the supplier places a high value on the reachability of its outside sales employees. Says Uwe Neumüller, Manager for IT services at Molex Germany: "For us, it is very important that customer contact is maintained with a permanent, reachable contact person."
At its German headquarters in Walldorf, Molex installed Mobility Manager, which was connected to the leased Avaya Integral 55 PBX. Soon, a uniform "fleet" of BlackBerry 8310 mobile phones from Research in Motion (RIM) will be available, which can be used for telephony and data services. A software client is installed on each device that provides various services such as conference calls with more than 3 participants. Users can conveniently start the various services on their mobile screens.
Operating the wireless solution results in tangible cost benefits for the user. Each month, Molex saves 3,000 euro in phone charges. At an added expense of 350 euro for lease costs and licenses, this means a return on investment (RoI) time of five to six months. With the one-number concept, employees transmit only the fixed-line number to their contacts, even if they are mobile. In case of employee turnover, the customer can still call the familiar number. This ensures that Molex retains the business contact. The company is also independent of providers, the mobile phones used, and the PBX used.
About Molex
Molex Incorporated (NASDAQ: MOLX and MOLXA) is a global company with a proud 70-year tradition. Molex Incorporated develops, manufactures, and markets a wide range of electrical and electronic products for the most stringent requirements in tough, heavy-duty industrial environments. Headquartered in Lisle, Illinois, the company operates from 59 locations in 19 countries in North America, Europe and Asia/Pacific.