Wireless communication integration in companies: CENIT AG improves reachability and simultaneously lowers costs
Over 100 CENIT AG employees can use their mobile phone from anywhere in the world with the same functions they are used to using with their office phone. The mobile phones of these employees were integrated into the PBX as a mobile extension. This now enables them, for example, to forward calls using their mobile phone. All settings for reachability and the delivery of voice messages can be configured conveniently and switched on or off using the mobile phone. These advantages are achieved by the Fixed-Mobile Convergence (FMC) solution Teleserver Mobile Pro from Speech Design, which links together fixed-line and mobile telephony.
The employees of the worldwide-operating CENIT AG work on the move in the company's locations or on projects at customer locations, such as consulting or installing software solutions. In order to improve employee reachability for both callers and mobile parties, the company searched for a solution that could be easily integrated into the new VoIP PBX. Every mobile employee already had a company mobile phone and a fixed-line connection. Employees staying temporarily in the USA, in turn, use a mobile phone from an American provider. The objective was to support individual users in their mobile work. For example, one goal was to give them the flexibility to change the previously inflexible call forwarding of the fixed-line connection to the mobile phone, without needing a computer to do so.
In the process of converting the PBX to Voice-over-IP (VoIP), the company decided in favor of the Teleserver Mobile Pro by Speech Design. This solution was recommended by Siemens, the telephone system supplier. "The setup was extremely easy," said Marco Haupt, system administrator of CENIT AG. The installation was as easy as plug-and-play—install the unit, plug in the connections, and the system is ready to use. The results after two years of use: Employees are reached more easily and the company is paying less in wireless charges.
About CENIT AG
System house CENIT AG has been active as a consulting and software specialist for optimizing business processes in product lifecycle management, enterprise information management, and application management outsourcing since 1988. CENIT has over 660 employees. The company works for customers including Allianz, BMW, Daimler, EADS Airbus, LBS, Metro, AXA, and VW. Most of the customers are small or medium-sized businesses, especially from the automotive industry and mechanical engineering fields, such as Dürr, ISE, Emil Bucher, and Webasto. CENIT has its headquarters in Stuttgart, Germany. In addition, the American market is supported by a location in the vicinity of Detroit. CENIT has another office in Switzerland and has been represented also in Romania since 2006. With the foundation of a subsidiary in Toulouse, the company underscores its reputation in the aerospace industry.