Genius - complete solution for automatic call acceptance (auto attendant) and call transfer for your PBX
The multitalented attendant at the PBX GENIUS is the complete solution for call acceptance and call transfer in PBX systems. In addition to automatic greeting and call transfer of multiple callers simultaneously, GENIUS also offers an answering machine function for after hours and customizable music on hold and user-recordable information in a highly integrated system.
Auto attendant
From entertainment to image
GENIUS offers recording and playback of music on hold and information in PBX systems. With its digital playback memory, the system guarantees consistently high-quality sound, even after years of continuous operation. With GENIUS, you can take advantage of on-hold times during call transfer with announcements advertising your products and services.
Call transfer
Pamper callers
The customizable, automatic greeting welcomes callers and gives them the assurance of having dialed the right number. Callers can transfer themselves, providing lasting relief to the switchboard staff. More customers pass through the telephone "doorway" and into your company.
Call management at the switchboard
GENIUS is the ideal solution when your switchboard is stretched beyond capacity. Up to four simultaneous callers can be automatically received, acknowledged and transferred. After the acoustic “handshake“, Genius automatically transfers callers to the switchboard or to an employee who assists switchboard staff during peak times, for example.
Features
Genius - Features
Automatic switchboard
"Digital announcer" greets callers and transfers them to the operator or a hunt group of extensions
- Typical applications include:
- Call center overflow
- Hunt group overflow
- Initial information before operator answers
- Automatic call transfer - Target number can be changed at any time using keyboard
- "Automatic switchboard": Callers with a touch-tone phone can choose between multiple target numbers themselves
- Record announcements via handset or LINE input
- Switch to night announcement at the touch of a button
- Completely independent call handling for each channel; each caller hears the announcement "from the beginning"
- ISDN digitization process provides highest playback quality
Music on hold and information
- Looped playback of user-selectable music and user-recordable messages
- Wear-free digital playback memory (6 minutes)
- Built-in CD player for copying music to the playback memory
- Separate playback memory for spoken messages (2-track technology) enables separate recording/changing of music and spoken message
- Automatic mixing of music and spoken message during playback (recording studio function)
- Recording of music and hold messages via CD, handset or LINE input
- Hold messages can be set up in different languages
- User can combine spoken messages and pieces of music as desired
Technical Data
Genius - Technical Data
- Digital recording/playback memory:
30-second daytime announcement
30-second night announcement
6 minutes for music and hold messages - Configurable delay for call answering (1 to 9 rings)
- Dialing method: DTMF (touch-tone) or pulse
- Transfer type: Ground button/flash
- Desktop unit in stylish design
- Including 230 volt/50Hz power supply adapter
- Music output: 600 ohms or 8 ohms/200mW
- Dimensions: 270mm x 280mm x 130mm
Versions
Genius - Versions
| Genius 200 | Genius 400 |
|---|---|
| 2 a/b channels | 4 a/b channels |
| manages up to 2 callers simultaneously | manages up to 4 callers simultaneously |
| Automatic attendant | Automatic attendant |
| Music and information playback | Music and information playback |