The Pillar Of Your Telephone Customer Service
Taking good care of customers at the switchboard
An open door policy instead of a private party
Seize the opportunity
Teleserver Memo Pro makes sure your callers don't wait too long or hang up before the switchboard can get to them in times of high traffic. Up to eight callers at once can be received, greeted, and transferred - automatically. No callers are neglected, no business is lost.
Always at your callers' service
Your company's automatic greeting welcomes callers and ensures them that they have dialed the right number - even after office hours. Whether in the evening, at lunch, or on holidays, Teleserver Memo Pro always has the suitable greeting ready for your callers.
A competent partner is always available
After the acoustic handshake, Teleserver Memo Pro automatically transfers callers to the switchboard or, for example, to other employees who assist the switchboard during times of high traffic. Changing target extensions for incoming calls is a matter of seconds.
Save time - with automatic call transfer
Callers with touch-tone phones can transfer their own calls, either to a department or to separate extensions. In the company greeting, for example, callers are informed that they can press "1" and be transferred to Sales, or "2" and be transferred to Service, etc. This enables staff to concentrate on callers needing assistance and frees them from routine transfers. This also means that more callers reach you.
Access from any phone, anytime
No problem, if you remember in the restaurant that you forgot to activate the lunch greeting. You can change all greetings from any touch-tone phone.
Music and Information On Hold - surprise your callers
Entertainment instead of emptiness
It doesn't have to be boring
With Teleserver Memo Pro, your creativity knows no bounds. You are Program Director and Advertising Director at the same time. Play any title you want, tell your callers about the latest specials. This results in a unique potpourri for your callers. Unavoidable time spent on hold can be used to win callers for your company and products.
More fun with a little emotion
Music is more than entertainment - it is a universal language, evokes emotion. Music is ideal for giving your company and its market achievements an unmistakable profile. Teleserver Memo Pro provides all the room you need in choosing the best way to make a good impression on your callers.
Lively marketing instead of a dead line
Current information texts are softly blended into the music title at intervals you determine. Whether you tell callers about a new product, inform them about a sale, invite them to an event: with Teleserver Memo Pro, unavoidable time spent on hold is time spent talking to your callers.
A Pro when it comes to ergonomics and quality
Thanks to state of the art technology, recording music and information on hold is as easy as home recording. The CD-ROM drive and digital memory ensure a wear-free, excellent sound quality - 24 hours a day, every day, year after year.
An assistant for everybody
Takes care of callers, supports employees
Always available
Even when you are not at your desk or on the other line, your callers can get to you. Instead of being confronted with endless ringing or nerve-wracking busy signals, callers are given the option of leaving a message in your mailbox. If they prefer not to leave a message, all they do is simply hold - Teleserver Memo Pro transfers them to a representative of your choice, for example, your personal assistant.
A good overview
You are informed of all incoming messages - right away. At your desk, at home, or while travelling. All you do is enter a phone number for notification, for example, your home number or a mobile phone. Teleserver Memo Pro calls you and lets you know you have messages. You always know what your customers need.
Remote access while on the road
You're on a business trip but need to attend to business as usual? No problem. Teleserver Memo Pro is your long arm into the office. Regardless of where you are, you have access to all mailbox functions. You can, for example, change your greeting, send internal messages to colleagues, or forward messages - with or without your own comments.
Promote global teamwork
With Teleserver Memo Pro, you utilize the quickness and precision of the spoken language. Recipients get the full message first hand and can act immediately. The spoken word is more authentic, personal, and, compared to written notes, clearer. Overcoming the distances of time and space between global partners is facilitated.